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Globe Telecom

Using bots for employee recognition, crisis response and asset troubleshooting​

Deploying custom bots that handle crisis response, important alerts, employee recognition and much more.

Key stats and facts

76% of employees use DUDE every day

150% increase in survey responses

Increased company recognition by 900%

The challenge

Globe Telecom initially started working with The Bot Platform in response to operational challenges caused by Coronavirus. They had an urgent need to build bespoke tools that would help keep their 8300 employees and frontline staff safe and informed.

As an essential business in the Philippines, Globe Telecom continued operating to ensure that their customers stayed connected to family, friends and colleagues, during a time when they were needed the most.

Staying open in these new working conditions also meant they needed to ensure that their staff stayed safe.

With a 98% adoption rate on Workplace from Meta, Globe Telecom already had a channel where their staff could be reached – whether they be in the office, at home or on the shop floor. The problem was the sheer amount of work involved in delivering such vital information to thousands of distributed staff was too much for the Globe Telecom team to handle manually.

The solutions

Using The Bot Platform Globe Telecom’s Employee Experience team were able to rapidly plan, build and launch tools that would keep their staff safe and informed throughout the pandemic. They then moved on to building a suite of other bots and digital assistants for their workforce.

Click below to explore some of the solutions Globe Telecom have built using The Bot Platform

Business Impact

By empowering members of their Employee Experience team to easily build their own work tools, they’ve been able to solve communication and operational challenges with bespoke software solutions that they’ve created themselves. And, as well as helping non-technical staff, The Bot Platform has also helped their IT team quickly deploy digital assistants and integrate processes into Workplace.

DUDE was built in just 8 days and serves as a welcomed digital colleague being used by 76% of staff at Globe Telecom every day.

Pulse surveys sent by bots on Workplace resulted in a 150% increase in responses from staff without the need for leaderboards posts or follow ups.

And Wanda has generated a 900% increase in recognition nominations from staff compared to the previous year.

Here's what they had to say

Vicky Marquez

For someone who is innovative and has ideas on how to improve the employee experience, it's really frustrating not being able to code and build tools that will help. The Bot Platform solves that. What took us a year with a previous partner only took us 2 months with TBP, and we built a contact tracing tool in just 8 days. That’s incredible.

Vicky Marquez
Employee Engagement Expert

Mark Dimaisip

Our staff LOVE our bots - DUDE, WANDA and DANI have personalities and are all seen as fellow colleagues at Globe Telecom, not just boring work apps.

Mark Dimaisip
Employee Engagement Manager

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