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Implementing Accessible Internal Communication Tools

Using automated knowledge management systems to improve internal communications on Microsoft Teams.

Key stats and facts

New internal communication system built and launched in less than 2 months

177K messages sent with a 100% delivery rate

Regularly broadcasts to approximately 9K users

The challenge

The Philippines was Coca-Cola’s first market in Asia and has operated in the country for 110 years. With a vast local footprint, including over 10,000 associates supporting 1 Million sari-sari stores, 19 manufacturing plants, over 70 distribution centres and over 6,000 key accounts, it was a challenge for the business to keep its people connected, engaged and properly informed. 

The company aimed to make technology its unique advantage and stand out from others strategically, and they wanted an advanced technological infrastructure to support them. Ensuring that all associates are able to receive and access the information that they need to efficiently accomplish their tasks. 

The Technology and Communications Team wanted a flexible system to share information that would be accessible both through desktop and mobile devices. They were also hoping to generate better delivery and read rates than existing methods, which initially relied on traditional email blasts.

The solutions

Using The Bot Platform, CCBPI’s Technology and Communications Team were able to build an Employee Virtual Assistant (EVA) in just 2 months.

Click below to explore the solution Coca-Cola built using The Bot Platform

The results

EVA was created and launched in just 2 months and was well-received by its people, with many of them interacting with EVA for their queries.

Over 177,000 messages have been sent via EVA with 100% delivery rate on broadcasts. 

The EVA Bot has significantly increased the visibility of important company announcements, streamlined common questions and resolved staff issues in a more efficient and timely manner, minimising time spent manually answering enquiries, which has resulted in more time focussed on wider business and operational goals.

Due to EVA’s success, CCBPI have since developed more Bots to digitise many other workplace processes to support the Company’s wider growth ambitions in their technological infrastructure.

Here's what they say

Communications and connectivity play a vital role in all the work that we do. EVA helped us a lot when it comes to emphasizing and streamlining our message within the organization, helping us think of better ways to communicate to our associates and resulting to lesser email clutter at the same time.

Arman Gayanes
People Manager for Employee Relations and Communications

We at CCBPI value operational efficiency and are committed to developing more ways to accelerate our tech infrastructure to help our associates with their productivity. The support from The Bot Platform has been amazing and the overall user interface of the product made it easy for associates to understand and use.

Winnie Rebancos
Chief Technology Officer

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