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Ports of Jersey

Driving employee engagement with Q&As, sustainability initiatives and company news

How Ports of Jersey built a suite of digital assistants improving Internal Comms on Microsoft Teams.

Key stats and facts

250% increase in questions asked

A Sustainability bot built and launched in just 2 hours

100% delivery rate on broadcasts

The challenge

Ports of Jersey Limited uses Microsoft Teams to communicate with their employees and, like many companies over the last couple of years, have had to adapt their working, operational and communication practices due to changes caused by the pandemic.

As many employees have shifted to a remote or hybrid working model, Ports of Jersey Limited wanted to build a suite of tools that allowed them to better engage with their workforce, from crowdsourcing more questions for leadership ahead of their monthly briefings on Teams, to sharing updates from their Sustainability team or sending our stories that have been posted to their SharePoint site.

As well as boosting employee engagement, Ports of Jersey also wanted to create new communication channels between their staff and leadership teams, while also ensuring that staff who didn’t have regular access to their SharePoint site were still kept in the know about key company news and updates.

The solutions

Ports of Jersey created a suite of digital assistants that are integrated directly into Microsoft Teams and help better communicate with their employees, crowdsource questions or ideas, and distribute company news.

Click below to explore some of the solutions Ports of Jersey have built using The Bot Platform

Business impact

Bob, their monthly briefing Q&A bot, has helped better connect staff with the Chief Executive and made staff more comfortable in asking the questions that matter most to them. It has also generated the most questions they’ve ever received for an employee briefing.

Kermit is helping Ports of Jersey better communicate important Sustainability efforts to their workforce, while also allowing staff to suggest other areas they would like to see Ports of Jersey focus on – giving them a voice and say in the sustainable future of the company.

Trev the Newsman was built in just 30 minutes, including testing times, and helps ensure company stories are seen by all staff – from those working in offices, to those in frontline operation and customer facing roles.

What Linzi has to say

Linzi Duckworth

The support I received while developing the first Bot was excellent. Jon was on hand to help with any questions and offered new ideas that worked well.

Linzi Duckworth
Marketing & Communications Executive - Ports of Jersey

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